In some cases, the system may not display profitability of assets or incorrectly calculate the data of the Dynamics chart, as well as the daily balance change.
As a rule, this is due to the incompleteness of historical data obtained from stock exchange accounts.
Some exchanges such as Bittrex or Binance do not transfer or store the entire history of actions (deposits and trade). But xChainer offers a number of methods to solve this problem.
- For the Bittrex exchange, it is recommended to attach a full download of the trading history once when creating an account in xChainer.
- To eliminate the incompleteness of historical data on the movement of funds (deposits and conclusions), you can use the tools of automatic data correction. To do this, go to the settings of the exchange account in xChainer and select the ADJUST tab. Here the system will prompt you to automatically normalize the account data, after which it will be able to normally calculate the performance of your portfolio.
If on the exchange (for example Bitfinex) you have open margin positions, then xChainer will not be able to correctly calculate the dynamics and profitability until the closing of the margin positions.
If none of the items does not give the desired result, please contact technical support via the feedback form.